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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Heidi Williams

February 9, 2026

5  out of  5
rating by Heidi Williams
"I never have any issue with using state farm Jim muse. They are always lovely people no matter the time of day. They help me understand and know what is going on with my insurance. I truly appreciate them. Thank you"
We responded:
"Thank you, Heidi, for the great review. We appreciate you!!"
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Amanda Banner

February 6, 2026

5  out of  5
rating by Amanda Banner
"The best!!!"
We responded:
"Thank you, Amanda for the great review. We are thankful for you!"
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Wesley Murrray

February 5, 2026

5  out of  5
rating by Wesley Murrray
"Jill is the best! She’s always friendly and always helps anytime we need her!"
We responded:
"Thank you, Wesley or the great review. We appreciate you and your family!"
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Elijah Buchanan

February 5, 2026

5  out of  5
rating by Elijah Buchanan
"Jill is absolutely fantastic. Have had insurance there for over 16 years now with Jill, has always taken unbelievably good care of any issue I’ve ever had. Would 100% recommend to anyone looking for any type of insurance they offer. Also love Linda."
We responded:
"Thank you, Elijah for the kind words. We are grateful for you and your family!"
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Ayla McGill

February 5, 2026

5  out of  5
rating by Ayla McGill
"THE BEST insurance place in the whole entire world. I would pay 3X the money just because of how reliable they are (but don’t have to because it’s also cheaper than anywhere else). Jill is top tier, A5, the crème de La crème. If you need insurance- CALL JILL."
We responded:
"Thank you, Ayla for the great review. We are so thankful to have you and your family as customers!"
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Paula Hatley

February 5, 2026

5  out of  5
rating by Paula Hatley
"I'm giving State Farm 5 stars. Staff so friendly."
We responded:
"Thank you, Paula for the 5 Star review. We are happy to have you as a customer!"
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Eric Buck

January 27, 2026

5  out of  5
rating by Eric Buck
"I use Jill and she’s amazing! No one likes dealing with insurance but Jill makes it easy and is a blast to communicate with!"
We responded:
"Thank you, Eric, for the great review. We appreciate having you as a customer!"
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Carol Myers

January 26, 2026

5  out of  5
rating by Carol Myers
"Great staff. Very friendly and helpful."
We responded:
"Thank you, Carol, for the great review. We are happy to have you as a customer."
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art swan

January 20, 2026

5  out of  5
rating by art swan
"Jill is great. I always go straight to her desk when I need something.. never seen jim yet. I think he's a mannequin in the picture. Maybe an a.i. implant.."
We responded:
"LOL, just like in The Wizard of Oz—pay no attention to the man behind the curtain! Thanks for the fun review and also for being a customer!"
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Patrick Buchanan

January 20, 2026

5  out of  5
rating by Patrick Buchanan
"There is no better insurance agents. Jill is a blessing to have on your side! I can't say enough good things about her. Jim and his team has been wonderful for years for us!"
We responded:
"Thank you, Patrick, for the great review! We are thankful to have you as a customer."
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Margaret Simerly

January 6, 2026

5  out of  5
rating by Margaret Simerly
"I love having State Farm insurance!! Jill Markland always goes above and beyond for her clients!!! Wonderful insurance!!"
We responded:
"Thank you, Margaret, for the kind words. We are so happy to have you as a customer!"
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Doreen Treadwell

December 17, 2025

5  out of  5
rating by Doreen Treadwell
"Everyone is Jim's office is EXTREMELY helpful and courteous. Their response time to my requests are always timely. I would recommend them to anyone. 💯👍😊"
We responded:
"Thank you, Doreen for the fantastic review. We are happy to help and even more happy to have you as a customer!"
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Janet Shook

December 15, 2025

5  out of  5
rating by Janet Shook
"I recommend Jim Muse for your insurance needs. I received great customer service. They are friendly and respectful and great affordable prices - I highly recommend them 😃!"
We responded:
"Thank you, Janet for the kind words. We appreciate you!!"
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Jacob Viars

December 11, 2025

5  out of  5
rating by Jacob Viars
"Ashley is top notch when it comes to insurance, gave me the best quote and made me feel like family. Thank you Ashley!"
We responded:
"Thank you, Jacob, for the kind words. We appreciate your business!"
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Tracy Salyers

December 10, 2025

5  out of  5
rating by Tracy Salyers
"Great to work with always been good service. Would recommend."
We responded:
"Thank you, Tracy, for the great review. We appreciate having you as a customer! "
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Jessica Salyers

December 10, 2025

5  out of  5
rating by Jessica Salyers
"Jill is the best. Anytime I call she is always more than willing to help answer ALL my questions. I would highly recommend Jim Muse and Jill."
We responded:
"Jessica, thank you for the great review! We are thankful to have you as a customer."
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Nathan Whitaker

November 18, 2025

5  out of  5
rating by Nathan Whitaker
"Can not say enough on how hard they work for you. If you have a claim they will make it as seamless as possible. Jill will go out of her way to help getting the right coverage you need, and will go above and beyond to get you the best price."
We responded:
"Thank you, Nathan, for the great review! We are so grateful to have you as a customer."
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Kadence Jones

November 17, 2025

5  out of  5
rating by Kadence Jones
"Jill is always so helpful and understanding! She gives you honest advice instead of the bare minimum! She is quick to respond and the best one there! I always recommend her to everyone!"
We responded:
"Thank you, Kadence for the great review. We are thankful to have you as a customer!"
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Wesley Alan Taylor

November 17, 2025

5  out of  5
rating by Wesley Alan Taylor
"Jim Muse, owner of Jim Muse State Farm Insurance has always addressed my insurance needs in a very timely and professional manner. Jim is always looking for ways he can better serve his clients. Jim treats his clients like family and strives to serve them in the best possible manner."
We responded:
"Thank you, Wesley for the great review. We are so happy that we are able to help you! "
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John Pegg

November 7, 2025

5  out of  5
rating by John Pegg
"Very helpful with our insurance needs. Staff is very friendly."
We responded:
"Thank you, John for the kind words. We are happy that we could help you out and also are thankful to have you as a customer."
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DJ B

October 15, 2025

5  out of  5
rating by DJ B
"Ashley was very helpful in getting us a better deal on both our auto and homeowners insurance policies than our previous company."
We responded:
"Thank you, for the great review! We are so happy that we were able to help with your insurance needs."
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Jaida Hodge

October 10, 2025

5  out of  5
rating by Jaida Hodge
"I went into the office with questions about my policy - Jill answered every question I had and walked me through everything in such an understanding way! Her and Ashley were both there offering a very kind, welcoming office experience. I left confident they both would do anything possible to help me. I’m so thankful to be insured through someone that offers such a great environment. This, along with great rates, really sets this office apart!"
We responded:
"Thank you, Jaida, for the great review! We are happy to help and thankful for your business."
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Marcus 02

October 7, 2025

5  out of  5
rating by Marcus 02
"Staff is always super friendly and helpful! Never had a problem and if I have any questions Jill is wonderful!!"
We responded:
"Thank you, Marcus for the kind words. We are thankful to have you as a customer!"
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Maleik Clark

October 6, 2025

5  out of  5
rating by Maleik Clark
"Jill and the other members are very helpful. They’re staff is always incredible in their work and their service!!"
We responded:
"Thank you, Maleik, for the great review. We are glad to have you as a customer!"
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Darlene Lunceford

October 3, 2025

5  out of  5
rating by Darlene Lunceford
"Jill is the best!!!! She always helps me if I have a problem. She is very friendly and always smiling."
We responded:
"Thank you, Darlene, for the fantastic review. We are thankful to have you and your family as customers!"