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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Denise Moravitz

Denise Moravitz

July 8, 2026

5  out of  5
rating by Denise Moravitz
"Jill has helped so much with my insurance questions. She is knowledgeable and kind. I moved from Virginia and she helped with my insurance transfer to Tennessee. I highly recommend her!"
We responded:
"Thank you, Denise for the great review. We are so happy that our office was able to help you out!"
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jeremy marshburn

July 8, 2026

5  out of  5
rating by jeremy marshburn
"Jim, Linda and team are superb. We are grateful for their service to the community."
We responded:
"Thank you, Jeremy for the great review!"
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Panpankate

June 19, 2026

5  out of  5
rating by Panpankate
"Jill is super kind and helpful, glad she was the one to help me with my first insurance for my first car ^^"
We responded:
"Thank you so much for the great review! We are thankful that you chose our agency for your first insurance!"
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M Wilson

June 18, 2026

5  out of  5
rating by M Wilson
"No other place I'd rather be! Love this team! Had them for years and will continue to do so. Special shout-out to Jill - so knowledgeable and goes above and beyond! Linda is also wonderful- southern charm at it's finest! I highly recommend Jim Muse State Farm."
We responded:
"Thank you so much for the great review! We appreciate your business!!"
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Katie Hutchins

June 15, 2026

5  out of  5
rating by Katie Hutchins
"Jill is the best!! She is so helpful!"
We responded:
"Thank you, Katie for the great review! We appreciate your business!"
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Shane Lyons

May 21, 2026

5  out of  5
rating by Shane Lyons
"Jill is amazing! She is always cheerful and happy to assist me with all my insurance needs and questions. Always willing to go out if ger way to explain policies and insurance information with me. I appreciate her and the time she takes providing extraordinary service!"
We responded:
"Thank you, Shane for the great review. We are thankful to have you as a customer!!"
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Aj Peterson

May 18, 2026

5  out of  5
rating by Aj Peterson
"Jill is the best to work with, she’s really nice and takes her time with each customer 10/10 recommend her!"
We responded:
"Thank you, AJ for the great review!!"
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Cheryl Sneyd

May 4, 2026

5  out of  5
rating by Cheryl Sneyd
"I have been with Jim's office for 30 years, I guess. Jim, Jill, and everyone else have always been stellar."
We responded:
"Thank you, Cheryl for the great review. We are thankful to have you as a customer!"
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Tammy Cox

April 28, 2026

5  out of  5
rating by Tammy Cox
"Greeted with fast, friendly service and I obtained auto insurance for almost half of what I have been paying the last year"
We responded:
"Thank you, Tammy for the great review. We are grateful that you chose our agency!!"
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Josh Miller

April 23, 2026

5  out of  5
rating by Josh Miller
"Jill does exist! Great person, very acknowledge. Just ask for Jill."
We responded:
"Thank you Josh for the great review!!"
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Sue Buckles

April 23, 2026

5  out of  5
rating by Sue Buckles
"Jill is very kind and knowledgeable. She is always willing to help in anyway she can."
We responded:
"Thank you, Sue for the kind words, we appreciate you!"
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Christine Miller

April 23, 2026

5  out of  5
rating by Christine Miller
"Would recommend. Jill does exist!!"
We responded:
"Thank you Christine!! Jill is still around, LOL"
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Gracee Mckinney

April 2, 2026

5  out of  5
rating by Gracee Mckinney
"Jill is the best! She always helps with anything we need!"
We responded:
"Thank you, Gracee for the great review! We appreciate you!"
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Daisey Pegg

March 30, 2026

5  out of  5
rating by Daisey Pegg
"Friendly, prompt, professional but warm service."
We responded:
"Thank you Daisy for the great review. We appreciate your business!"
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Jesse O Jacobsen Jr

March 25, 2026

5  out of  5
rating by Jesse O Jacobsen Jr
"I filled out a request for a quote online around 6:30 am… first thing this morning they contacted me and we discussed the quote. Ms. Jill was soo sweet and helpful. She answered all my questions and made me feel like we were in this together. I was able to get a new policy today which saved me 100s of dollars a month for the exact same coverages I was paying for with another insurance. I wished I had called or filled out a quote sooner. The other place made me feel trapped and State Farm took me in. So thankful for Jill, and the Jim Muse team!"
We responded:
"Thank you, Jesse for the great review. We are glad that we were able to save you some money and provide you with great service. Welcome to the State Farm family!!"
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Scott

March 9, 2026

4  out of  5
rating by Scott
"I went to Jim Muse State Farm in Elizabethton 12 years ago and have been there every since Jill has been great with all my Insurance needs very knowledgeable and would highly recommend."
We responded:
"Thank you, Scott for the great review. We appreciate you!"
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Mimzy Sewell

February 20, 2026

5  out of  5
rating by Mimzy Sewell
"Jill was so pleasant and knowledgeable!! This was the most painless and expeditious process!! Thank you so much!!"
We responded:
"Thank you for the great review! We are glad to have you on board as a customer!!"
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Heidi Williams

February 9, 2026

5  out of  5
rating by Heidi Williams
"I never have any issue with using state farm Jim muse. They are always lovely people no matter the time of day. They help me understand and know what is going on with my insurance. I truly appreciate them. Thank you"
We responded:
"Thank you, Heidi, for the great review. We appreciate you!!"
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Amanda Banner

February 6, 2026

5  out of  5
rating by Amanda Banner
"The best!!!"
We responded:
"Thank you, Amanda for the great review. We are thankful for you!"
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Wesley Murrray

February 5, 2026

5  out of  5
rating by Wesley Murrray
"Jill is the best! She’s always friendly and always helps anytime we need her!"
We responded:
"Thank you, Wesley or the great review. We appreciate you and your family!"
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Elijah Buchanan

February 5, 2026

5  out of  5
rating by Elijah Buchanan
"Jill is absolutely fantastic. Have had insurance there for over 16 years now with Jill, has always taken unbelievably good care of any issue I’ve ever had. Would 100% recommend to anyone looking for any type of insurance they offer. Also love Linda."
We responded:
"Thank you, Elijah for the kind words. We are grateful for you and your family!"
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Ayla McGill

February 5, 2026

5  out of  5
rating by Ayla McGill
"THE BEST insurance place in the whole entire world. I would pay 3X the money just because of how reliable they are (but don’t have to because it’s also cheaper than anywhere else). Jill is top tier, A5, the crème de La crème. If you need insurance- CALL JILL."
We responded:
"Thank you, Ayla for the great review. We are so thankful to have you and your family as customers!"
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Paula Hatley

February 5, 2026

5  out of  5
rating by Paula Hatley
"I'm giving State Farm 5 stars. Staff so friendly."
We responded:
"Thank you, Paula for the 5 Star review. We are happy to have you as a customer!"
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Eric Buck

January 27, 2026

5  out of  5
rating by Eric Buck
"I use Jill and she’s amazing! No one likes dealing with insurance but Jill makes it easy and is a blast to communicate with!"
We responded:
"Thank you, Eric, for the great review. We appreciate having you as a customer!"
Profile photo of Carol Myers

Carol Myers

January 26, 2026

5  out of  5
rating by Carol Myers
"Great staff. Very friendly and helpful."
We responded:
"Thank you, Carol, for the great review. We are happy to have you as a customer."